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Terms Conditions That Govern Your chagee88 Account

These Terms & Conditions set out what you agree to when you open and use a chagee88 account — from how deposits via Touch 'n Go eWallet, Boost, or GrabPay are handled, to how withdrawals are verified and what conduct is expected.

Applies to all account holdersCovers deposits, withdrawals & wallet useAccess subject to local lawUpdated terms replace all previous versions

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms is unclear, or if you believe a transaction has been processed in a way that conflicts with what is written here, contact our support team directly. We handle Terms-related queries through live chat, email, and a dedicated account support form — each routed to the same resolution team. Players in Kuching and Kota Kinabalu can access the same support channels via mobile browser without needing to download any separate application.

Live Chat Open the chat widget from any page in your account. Raise a Terms query directly and a support agent will respond to your session in real time.

Email Support Send a detailed account query to our support email. Include your registered account name and the specific clause you are asking about for a faster resolution.

Account Support Form Log in, go to Account Settings, and submit a Terms dispute form. This creates a reference ticket you can track until the query is closed.

What These Terms Cover and How They Apply

chagee88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on chagee88, you confirm that you have read and accepted these Terms & Conditions in full. The Terms govern every interaction you have with the platform — account registration, wallet funding through Touch 'n Go eWallet, Boost, or GrabPay, game participation, and

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withdrawal requests. You must hold one account only; duplicate accounts are subject to closure without prior notice, and any pending wallet balance associated with duplicate accounts may be withheld pending review. Transactions processed via DuitNow or FPX are subject to the same account verification rules as
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e-wallet deposits — your account name must match the registered payment source exactly. We reserve the right to update these Terms at any time. Continued use of the platform after an update constitutes acceptance of the revised Terms. If you disagree with any revision, you may
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close your account through the account settings page before the change takes effect. All disputes relating to these Terms are handled under the jurisdiction applicable to your region, determined by where local law permits access. These Terms are written in English; in the event of a
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translation discrepancy, the English version governs.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security, Data & Your Rights Under These Terms

These Terms are not just a legal formality — they define your rights and ours when it comes to account access, payment verification, and data handling. We outline below how we approach each of these areas so you know exactly where you stand.

Account Verification

When you request a withdrawal, we verify that your registered payment method — Touch 'n Go eWallet, Boost, or GrabPay — matches the account name on file before releasing any funds.

Data Retention

We retain account and transaction records in line with applicable legal requirements for your region. You may request a summary of your account data by submitting a request through live chat or email support.

Cookie & Session Policy

Our platform uses session cookies to keep your account logged in securely across pages. No payment data is stored in cookies; wallet details are handled through encrypted payment rails only.

Requesting Changes or Closure

To update your registered payment method or close your account, go to Account Settings. Any pending withdrawal must clear before an account closure request is finalised.

Common Questions About These Terms & Conditions

These are the questions we see most often from account holders about how our Terms work in practice — from payment rules to account closure and data requests.

Yes. Every payment rail available on the platform — including Touch 'n Go eWallet, Boost, and GrabPay — falls under the same Terms. Deposit and withdrawal rules apply equally across all supported methods.

We post updates to these Terms on this page before they take effect. Continuing to use your account after an update means you accept the revised Terms. If you disagree, close your account before the change date.

Withdrawals are held until the payment source name matches your registered account exactly. Contact support via live chat with verification documents to resolve a mismatch and release your funds.

No. These Terms permit one account per person. Duplicate accounts are closed and any wallet balance associated with them may be withheld while the case is reviewed by our account team.

Submit a data request through live chat or email support. Include your registered account name and email address. We process data requests in line with the legal requirements applicable to your region.

Disputes are handled under the jurisdiction applicable to your region — determined by where local law permits access to the platform. The English version of these Terms governs in all cases.

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