What Data We Collect and Why We Collect It
When you create an account, we collect the details you submit — name, email address, date of birth and contact number. Each time you fund your account through Touch 'n Go eWallet, Boost or GrabPay, transaction records are retained to reconcile payments and handle any disputes.
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We also log device identifiers, browser session data and IP address to protect your account against unauthorised access. Cookie data from your sessions helps us keep the lobby working correctly across visits. We do not collect data beyond what your account activity or payment flow generates.
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Where you use FPX or DuitNow, the bank-reference number is stored against your transaction history — nothing more. All data handling is subject to applicable Malaysian law, and access to certain features depends on local law and is available where local law permits. You have the
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right to ask what we hold and to request corrections at any time.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.