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Our Legal Position, Clearly Stated

chagee88 operates under terms that reflect the legal landscape in Malaysia — access to our lobby, account registration and payment flows via Touch 'n Go eWallet, Boost, or GrabPay are all subject to where local law permits.

Terms of UsePrivacy & Data PolicyAccount EligibilityCookie PracticeJurisdiction Conditions
chagee88 Our Legal Position, Clearly Stated
POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about your data, a specific clause in our terms, or need to submit a formal request about your account, our support team handles policy-related queries through the channels below. For account-specific matters — including data access requests or transaction disputes — provide your registered account email so we can locate the record quickly.

Live Chat Reach our support team directly through the chat widget in your account. Policy and data queries are routed to the correct team from there.
Email Support Send formal data requests or terms-related queries to our support email. Include your registered account email so we can verify and respond accurately.
Account Help Centre Log into your account and navigate to Account Settings for self-service options — including data export requests and communication preference changes.
HOW WE HANDLE IT

Data, Cookies, Security and Your Rights

chagee88 handles account and transaction data with controls that reflect the sensitivity of financial records. Payment details connected to Touch 'n Go eWallet, Boost, or GrabPay transactions are not stored beyond what is needed for verification and dispute resolution. Cookies track session state and basic navigation — not personal financial data. You can submit a data correction or deletion request through live chat or email, and we aim to acknowledge it within a reasonable period. Players in Kuching and across Malaysia have the same access to these rights regardless of which local payment method they use.

Account Security Login sessions use OTP verification tied to your registered number. We do not store card or e-wallet credentials — payment authentication happens on the provider's side.
Data Retention Transaction and account records are retained for the period required under applicable local compliance obligations, then scheduled for deletion or anonymisation.
Cookie Control Session and analytics cookies are active by default. You can disable non-essential cookies through your browser settings; this does not affect your ability to log in.
Your Request Rights You may request a copy of the data we hold on your account, ask us to correct inaccuracies, or request deletion — subject to retention obligations we are required to meet.

Answers on Legal Terms and Your Account

These are the questions we get most often about our legal terms, privacy practices and account data. If your question is not covered here, reach us through live chat or email with your account detail ready.

Access depends on local law. Where applicable law permits, you can open an account and use our lobby, wallet and payment options including Touch 'n Go eWallet and GrabPay.

We collect your contact detail, preferred payment method type and transaction history. We do not collect more than what is needed to operate your account and verify payments.

Submit a data access request through live chat or email. Include your registered account email so we can locate your record and send the relevant data within a reasonable timeframe.

Yes. Send a deletion request through email or live chat. Some transaction records may be retained for the period required under compliance obligations before full deletion is completed.

Payment authentication for Boost, GrabPay and Touch 'n Go eWallet happens on each provider's platform. We retain only the transaction reference and amount needed for dispute resolution.

We post a notice on the site before any material change takes effect. Continuing to use your account after the effective date means you accept the updated terms as posted.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.